Telecalling Team Leader

21,000 - 25,000 /month

Spotlight Business Solution

Nungambakkam, Chennai

6+ months Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Job Highlights

Industry Type: BPO

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: Medical Benefits

Job Description

We are looking for a Telecalling Team Leader to join our team at Spotlight Business Solution. The role offers ₹21000 - ₹25000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 0.5 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.

More about this Telecalling Team Leader job

Who is eligible to apply for this Telecalling Team Leader job at Spotlight Business Solution?
Ans : Candidates should have a Graduate and above qualification and skills like Computer Knowledge, Domestic Calling for this Telecalling Team Leader job offered by Spotlight Business Solution.
How much can you earn in this position?
Ans : You can earn between ₹21,000-₹25,000 per month in this Telecalling Team Leader position.
What shift and timings does this job follow?
Ans : This Telecalling Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Nungambakkam, Chennai.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Telecalling Team Leader job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Telecalling Team Leader, you will work on skills like Computer Knowledge, Domestic Calling.
Where is this job located?
Ans : This Telecalling Team Leader job is located in Nungambakkam, Chennai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling along with 1-7 years of experience is ideal for this Telecalling Team Leader job.
Why should you apply for this Telecalling Team Leader job?
Ans : This Telecalling Team Leader job offers a salary between ₹21,000-₹25,000 per month. This is a Full Time opportunity and has 2 openings available.