Customer Support Telecalling Team Leader

18,000 - 20,000 /month

Spark Innovation

Lalghati, Bhopal

3 - 6 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: Healthcare

Graduate and above

Females Only

6 days working | Day Shift

Job Description

We are looking for a Telecalling Team Leader to join our team at Aafyco Solar. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Healthcare. The role offers ₹18000 - ₹20000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 3 - 6 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 6 years of experience.

More about this Customer Support Telecalling Team Leader job

What skills and experience do you need for this Customer Support Telecalling Team Leader job?
Ans : To apply for this Customer Support Telecalling Team Leader job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 3-6 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹18,000-₹20,000 per month in this Customer Support Telecalling Team Leader position.
What shift and timings does this job follow?
Ans : This Customer Support Telecalling Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Lalghati, Bhopal.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 3-6 years of experience can apply for this Customer Support Telecalling Team Leader job. Only female candidates can apply.
What work will you do in this role?
Ans : As a Customer Support Telecalling Team Leader, you will work on skills like Computer Knowledge, Domestic Calling, Query Resolution.
Where is this job located?
Ans : This Customer Support Telecalling Team Leader job is located in Lalghati, Bhopal.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution along with 3-6 years of experience is ideal for this Customer Support Telecalling Team Leader job.
Why should you apply for this Customer Support Telecalling Team Leader job?
Ans : This Customer Support Telecalling Team Leader job offers a salary between ₹18,000-₹20,000 per month. This is a Full Time opportunity and has 1 openings available.