Telecalling Team Leader

8,000 - 15,000 /month*

Shivanshi Enterprises

Mithapur, Patna

₹5,000 incentives included

0 - 6 months Experience in Customer Support / TeleCaller

2 Openings

Incentives included

Full Time

Skills Required

Domestic Calling

Query Resolution

Job Highlights

Industry Type: Banking

Languages: Hindi

12th Pass and above

Females Only

5 days working | Day Shift

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Telecalling Team Leader to join our team . The role offers ₹8000 - ₹15000 and involves managing customer calls, delivering outstanding customer service related to Banking. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 0.5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Telecalling Team Leader job

What is the eligibility criteria to apply for this Telecalling Team Leader job?
Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹8000 - ₹15000 per month + Incentives that depends on your interview. It's a Full Time job in Patna.
How many working days are there for this Telecalling Team Leader job?
Ans: This Telecalling Team Leader job will have 5 working days.
Are there any charges applicable while applying or joining this Telecalling Team Leader job?
Ans: No, there is no fee applicable for applying this Telecalling Team Leader job and during the employment with the company, i.e., Shivanshi Enterprises.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Telecalling Team Leader role?
Ans: There is an immediate opening of 2 Telecalling Team Leader at Shivanshi Enterprises
Who can apply for this job?
Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Telecalling Team Leader job?
Ans: This Telecalling Team Leader job has Day Shift.