Telecalling Team Leader

12,000 - 18,000 /month

Rajesh Kumar C/o Rajesh Kumar

Rajeev Nagar, Patna

0 - 1 years Experience in Customer Support / TeleCaller

6 Openings

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: Education

12th Pass and above

Females Only

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Description

We are looking for a Telecalling Team Leader to join our team at Rajesh Kumar C/o Rajesh Kumar. The role offers ₹ 12,000 - ₹ 18,000 and involves managing customer calls, delivering outstanding customer service related to Education. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Telecalling Team Leader job

Can freshers or experienced candidates apply for this Telecalling Team Leader role?
Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Telecalling Team Leader role.
What salary is offered for this Telecalling Team Leader job?
Ans : The salary for this Telecalling Team Leader job ranges between ₹12,000-₹18,000 per month.
What shift and timings does this job follow?
Ans : This Telecalling Team Leader job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Rajeev Nagar, Patna.
How many openings are available for this position?
Ans : There are 6 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Telecalling Team Leader job. Only female candidates can apply.
What does the role of Telecalling Team Leader involve?
Ans : As a Telecalling Team Leader, your work will involve skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Telecalling Team Leader job is located in Rajeev Nagar, Patna.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge along with 0-1 years of experience is ideal for this Telecalling Team Leader job.
Why should you apply for this Telecalling Team Leader job?
Ans : This Telecalling Team Leader job offers a salary between ₹12,000-₹18,000 per month. This is a Full Time opportunity and has 6 openings available.