Telecalling Team Leader

• Team Management & Supervision

  • Lead and supervise a team of motor insurance investigators.

  • Allocate investigation cases as per investigator skill sets and timelines.

  • Monitor progress, quality, and turnaround time of each case.

  • Ensure compliance with standard operating procedures (SOPs) and client requirements.

• Investigation Oversight

  • Review and approve investigation reports before submission.

  • Coordinate with field investigators for clarification or additional inputs.

  • Validate authenticity and accuracy of information submitted.

• Client Coordination

  • Communicate with insurance companies regarding case progress, queries, and escalations.

  • Participate in review meetings with clients and internal teams.

  • Ensure client satisfaction through timely and quality deliverables.

• Training & Development

  • Train new investigators on motor claim processes, fraud detection techniques, and report standards.

  • Conduct periodic refreshers or workshops for performance enhancement.

• MIS & Reporting

  • Maintain MIS of cases assigned, status updates, and closures.

  • Generate and submit periodic reports to management.

Key Skills & Competencies:

• Strong understanding of motor insurance claims and fraud indicators.

• Experience in investigation report review and claim verification.

• Excellent communication and team management skills.

• Proficient in MS Office, especially Excel and Word.

• Ability to work under pressure and manage multiple cases.

Required Qualifications:

• Graduation (any stream); preference to candidates with a background in Insurance or Law.

• 3–6 years of experience in motor insurance investigations, with at least 1–2 years in a leadership role.

Preferred Attributes:

• Prior experience in working with TP/OD/PA motor claims.

• Familiarity with insurer portals and investigation management software.

• High attention to detail and analytical thinking.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.

More about this Telecalling Team Leader job

1. What is the eligibility criteria to apply for this Telecalling Team Leader job?
   Ans: The candidate should be All Education levels and above with 2 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Team Leader job?
   Ans: No, there is no fee applicable for applying this Telecalling Team Leader job and during the employment with the company, i.e., MEDIPROBE CONSULTANCY SERVICES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Team Leader role?
   Ans: There is an immediate opening of 5 Telecalling Team Leader at MEDIPROBE CONSULTANCY SERVICES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job has Day Shift.