Customer Support Telecalling Team Leader

20,000 - 50,000 /month

Jm Vekariya Private Limited

Nikol, Ahmedabad

0 - 6 years Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Computer Knowledge

International Calling

Job Highlights

Industry Type: Logistics

Languages: Hindi, Gujarati

All Education levels

All genders

6 days working | Day Shift

Job Benefits: Insurance, Medical Benefits

PAN Card, Aadhar Card, 2-Wheeler Driving Licence, Bank Account

Job Description

We are looking for a Telecalling Team Leader to join our team at Jm Vekariya Private Limited. The role offers ₹20000 - ₹50000 and involves managing customer calls, delivering outstanding customer service related to Logistics. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and 0 - 6 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 years of experience.

More about this Customer Support Telecalling Team Leader job

Can freshers or experienced candidates apply for this Customer Support Telecalling Team Leader role?
Ans : Candidates who have All Education levels with 0-6 years of experience can apply for this Customer Support Telecalling Team Leader role.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Telecalling Team Leader job ranges between ₹20,000-₹50,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Telecalling Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Nikol, Ahmedabad.
How many vacancies are there for this Customer Support Telecalling Team Leader job?
Ans : There are 10 vacancies for this Customer Support Telecalling Team Leader role.
Is this job open for all genders?
Ans : Yes, this Customer Support Telecalling Team Leader job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Telecalling Team Leader job?
Ans : As a Customer Support Telecalling Team Leader, key responsibilities include skills like Computer Knowledge, International Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Telecalling Team Leader position is Nikol, Ahmedabad.
Who is the right fit for this Customer Support Telecalling Team Leader job?
Ans : A candidate having skills like Computer Knowledge, International Calling with 0-6 years of experience is the right fit for this Customer Support Telecalling Team Leader job.
What makes this Customer Support Telecalling Team Leader job a good opportunity?
Ans : This Customer Support Telecalling Team Leader job is a good opportunity as it offers a salary between ₹20,000-₹50,000 per month. This is a Full Time job and has 10 openings.