Telecalling Team Leader

Key Responsibilities

Team Leadership & Coaching:

• Supervise telecaller Executive through monitoring, mentoring, and feedback.

• Conduct training sessions for skill improvement.

• Schedule, manage, and motivate team members to meet daily and monthly targets.

Performance Management:

• Track KPIs such as call counts, conversions.

• Identify performance gaps and implement improvement plans.

• Recognize and reward high-performing Executives.

Strategy & Process Optimization:

• Analyze call data and customer feedback to enhance lead quality and conversion rates.

• Develop and refine telesales strategies, scripts, and objection-handling techniques.

• Implement and enforce compliance with data protection and telemarketing rules.

Cross-Functional Collaboration:

• Work closely with marketing to ensure updated scripts, campaigns, and promotions.

• Coordinate with sales teams to ensure smooth handover of leads and effective follow-up.

• Liaise with operations/finance to resolve escalated issues and improve customer satisfaction.

Reporting & Analytics:

• Prepare weekly/monthly reports on team performance, pipeline status, and improvement actions.

• Present findings to senior leadership and recommend strategic changes.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Telecalling Team Leader job

1. What is the eligibility criteria to apply for this Telecalling Team Leader job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Team Leader job?
   Ans: No, there is no fee applicable for applying this Telecalling Team Leader job and during the employment with the company, i.e., INFINITY INDIA TRAVEL CLUB PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Team Leader role?
   Ans: There is an immediate opening of 3 Telecalling Team Leader at INFINITY INDIA TRAVEL CLUB PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job has Day Shift.