Telecalling Team Leader

20,000 - 25,000 /month

Exon - Technologies

Villivakkam, Chennai

6+ months Experience in Customer Support / TeleCaller

10 Openings

Full Time

Job Highlights

Industry Type: Loan/ Credit Card

All Education levels

All genders

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Description

We are looking for a Telecalling Team Leader to join our team at Exon - Technologies. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Loan/ Credit Card. The role offers ₹ 20,000 - ₹ 25,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is below 10th and 0.5 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.

More about this Telecalling Team Leader job

What are the eligibility criteria for this Telecalling Team Leader job?
Ans : Candidates should have All Education levels with 1-7 years of experience for this Telecalling Team Leader job offered by Exon - Technologies in Villivakkam, Chennai.
What salary is offered for this Telecalling Team Leader job?
Ans : The salary for this Telecalling Team Leader job ranges between ₹20,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Telecalling Team Leader job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Villivakkam, Chennai.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Telecalling Team Leader job is open for both male and female candidates.
Where is this job located?
Ans : This Telecalling Team Leader job is located in Villivakkam, Chennai.
Why should you apply for this Telecalling Team Leader job?
Ans : This Telecalling Team Leader job offers a salary between ₹20,000-₹25,000 per month. This is a Full Time opportunity and has 10 openings available.