Customer Support Telecalling Team Leader

20,000 - 25,000 /month

Boston Business Solutions Private Limited

Ashok Nagar, Chennai

3 - 5 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Job Highlights

Industry Type: BPO

12th Pass and above

Females Only

6 days working | Rotational Shift

Job Benefits: Meal

Job Description

We are looking for a Telecalling Team Leader to join our team at Boston Business Solutions Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹14,000 - ₹15,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 6 months - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 5 years of experience.

More about this Customer Support Telecalling Team Leader job

Who is eligible to apply for this Customer Support Telecalling Team Leader job at Boston Business Solutions Private Limited?
Ans : Candidates should have a 12th Pass and above qualification for this Customer Support Telecalling Team Leader job offered by Boston Business Solutions Private Limited.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹25,000 per month in this Customer Support Telecalling Team Leader position.
What shift and timings does this job follow?
Ans : This Customer Support Telecalling Team Leader job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ashok Nagar, Chennai.
How many vacancies are there for this Customer Support Telecalling Team Leader job?
Ans : There are 2 vacancies for this Customer Support Telecalling Team Leader role.
Which candidates are eligible to apply?
Ans : Candidates with a 12th Pass and above qualification and 3-5 years of experience are eligible to apply for this Customer Support Telecalling Team Leader role. Only female candidates are eligible.
What is the job location for this position?
Ans : The job location for this Customer Support Telecalling Team Leader position is Ashok Nagar, Chennai.
What makes this Customer Support Telecalling Team Leader job a good opportunity?
Ans : This Customer Support Telecalling Team Leader job is a good opportunity as it offers a salary between ₹20,000-₹25,000 per month. This is a Full Time job and has 2 openings.