Telecalling Team Leader

15,000 - 26,000 /month*

Bhairavi Resolution Services Private Limited

Arumbakkam, Chennai

₹1,000 incentives included

1 - 5 years Experience in Customer Support / TeleCaller

1 Opening

Incentives included

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Banking

Languages: Hindi, Tamil

12th Pass and above

Males Only

6 days working | Day Shift

Bike, PAN Card, Aadhar Card, 2-Wheeler Driving Licence, Bank Account

Job Description

We are looking for a Telecalling Team Leader to join our team at Bhairavi Resolution Services Private Limited. The role offers ₹15000 - ₹26000 and involves managing customer calls, delivering outstanding customer service related to Banking. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 1 - 5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Telecalling Team Leader job

What skills and experience do you need for this Telecalling Team Leader job?
Ans : To apply for this Telecalling Team Leader job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-5 years of experience.
What salary is offered for this Telecalling Team Leader job?
Ans : The salary for this Telecalling Team Leader job ranges between ₹15,000-₹26,000 per month.
What shift and timings does this job follow?
Ans : This Telecalling Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Arumbakkam, Chennai.
How many vacancies are there for this Telecalling Team Leader job?
Ans : There is 1 vacancy for this Telecalling Team Leader role.
Which candidates are eligible to apply?
Ans : Candidates with a 12th Pass and above qualification and 1-5 years of experience are eligible to apply for this Telecalling Team Leader role. Only male candidates are eligible.
What does the role of Telecalling Team Leader involve?
Ans : As a Telecalling Team Leader, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Telecalling Team Leader position is Arumbakkam, Chennai.
Who is the right fit for this Telecalling Team Leader job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process with 1-5 years of experience is the right fit for this Telecalling Team Leader job.
What makes this Telecalling Team Leader job a good opportunity?
Ans : This Telecalling Team Leader job is a good opportunity as it offers a salary between ₹15,000-₹26,000 per month. This is a Full Time job and has 1 openings.