A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
15,000 - 25,000 /month
Ashpa Global Services Private Limited
Bezonbagh, Nagpur
6 - 48 months Experience in Customer Support / TeleCaller
फुल टाइम
o assign allocation to team members (field agents / tele-calling agents based on their expertise and workload.
o monitor individual performance metrics like collection rate, call volume, and customer satisfaction.
o provide regular coaching and feedback to team members on negotiation tactics and customer handling.
o conduct performance reviews and identify areas for improvement.
o address team conflicts and concerns promptly.
o develop and implement effective debt recovery strategies aligned with company goals.
o analyse account data to identify high-risk accounts and prioritize collection efforts.
o handle escalated customer complaints and inquiries related to debt collection.
ज्यादा डिमांड
