Telecalling Team Leader

15,000 - 25,000 /month

Ashpa Global Services Private Limited

Bezonbagh, Nagpur

6 - 48 months Experience in Customer Support / TeleCaller

5 Openings

फुल टाइम

Computer Knowledge

International Calling

Query Resolution

Industry Type: Loan/ Credit Card

Languages: Hindi, Marathi

All Education levels

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF

PAN Card, Aadhar Card

o assign allocation to team members (field agents / tele-calling agents based on their expertise and workload.

o monitor individual performance metrics like collection rate, call volume, and customer satisfaction.

o provide regular coaching and feedback to team members on negotiation tactics and customer handling.

o conduct performance reviews and identify areas for improvement.

o address team conflicts and concerns promptly.

o develop and implement effective debt recovery strategies aligned with company goals.

o analyse account data to identify high-risk accounts and prioritize collection efforts.

o handle escalated customer complaints and inquiries related to debt collection.

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

What is the eligibility criteria to apply for this Telecalling Team Leader job?
Ans: The candidate should be All Education levels and above with 6 months - 4 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Nagpur.
How many working days are there for this Telecalling Team Leader job?
Ans: This Telecalling Team Leader job will have 6 working days.
Are there any charges applicable while applying or joining this Telecalling Team Leader job?
Ans: No, there is no fee applicable for applying this Telecalling Team Leader job and during the employment with the company, i.e., Ashpa Global Services Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Telecalling Team Leader role?
Ans: There is an immediate opening of 5 Telecalling Team Leader at Ashpa Global Services Private Limited
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Telecalling Team Leader job?
Ans: This Telecalling Team Leader job has Day Shift.