Telecalling Supervisor

15,000 - 35,000 /month

Skarp Management

Madangir, Delhi

6 - 48 months Experience in Customer Support / TeleCaller

2 Openings

Full Time

Contract

Skills Required

Computer Knowledge

Job Highlights

Industry Type: Banking

12th Pass and above

All genders

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Description

We are looking for a Telecalling Supervisor to join our team at Skarp Management. The role offers ₹ 1,500 - ₹ 3,500 and involves managing customer calls, delivering outstanding customer service related to Banking. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and candidate must be a fresher. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Telecalling Supervisor job

What are the eligibility criteria for this Telecalling Supervisor job?
Ans : Candidates should have a 12th Pass and above qualification with 1-4 years of experience and skills like Computer Knowledge for this Telecalling Supervisor job offered by Skarp Management in Madangir, Delhi.
What salary is offered for this Telecalling Supervisor job?
Ans : The salary for this Telecalling Supervisor job ranges between ₹15,000-₹35,000 per month.
What shift and timings does this job follow?
Ans : This Telecalling Supervisor job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Madangir, Delhi.
How many vacancies are there for this Telecalling Supervisor job?
Ans : There are 2 vacancies for this Telecalling Supervisor role.
Is this job open for all genders?
Ans : Yes, this Telecalling Supervisor job is open for both male and female candidates.
What does the role of Telecalling Supervisor involve?
Ans : As a Telecalling Supervisor, your work will involve skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Telecalling Supervisor position is Madangir, Delhi.
Who is the right fit for this Telecalling Supervisor job?
Ans : A candidate having skills like Computer Knowledge with 1-4 years of experience is the right fit for this Telecalling Supervisor job.
What makes this Telecalling Supervisor job a good opportunity?
Ans : This Telecalling Supervisor job is a good opportunity as it offers a salary between ₹15,000-₹35,000 per month. This is a Full Time job and has 2 openings.