Telecalling Manager

13,000 - 17,000 /month

Twelve Customer Management Private Limited

Sector 1 Imt Manesar, Gurgaon

1 - 2 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Job Highlights

12th Pass and above

All genders

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Description

We are looking for a Telecalling Manager to join our team at Twelve Customer Management Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to customer service. The role offers ₹ 13,000 - ₹ 17,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 1 - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Telecalling Manager job

What are the eligibility criteria for this Telecalling Manager job?
Ans : Candidates should have a 12th Pass and above qualification with 1-2 years of experience and skills like Computer Knowledge, Domestic Calling for this Telecalling Manager job offered by Twelve Customer Management Private Limited in Sector 1 Imt Manesar, Gurgaon.
What salary is offered for this Telecalling Manager job?
Ans : The salary for this Telecalling Manager job ranges between ₹13,000-₹17,000 per month.
What shift and timings does this job follow?
Ans : This Telecalling Manager job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 1 Imt Manesar, Gurgaon.
How many vacancies are there for this Telecalling Manager job?
Ans : There are 2 vacancies for this Telecalling Manager role.
Is this job open for all genders?
Ans : Yes, this Telecalling Manager job is open for both male and female candidates.
What does the role of Telecalling Manager involve?
Ans : As a Telecalling Manager, your work will involve skills like Computer Knowledge, Domestic Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Telecalling Manager position is Sector 1 Imt Manesar, Gurgaon.
Who is the right fit for this Telecalling Manager job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling with 1-2 years of experience is the right fit for this Telecalling Manager job.
What makes this Telecalling Manager job a good opportunity?
Ans : This Telecalling Manager job is a good opportunity as it offers a salary between ₹13,000-₹17,000 per month. This is a Full Time job and has 2 openings.