Job Responsibilities:
Make outbound and handle inbound calls to customers
Explain company products/services and generate leads
Follow up with potential customers and close sales
Maintain strong customer relationships
Update daily call records and customer details in Excel
Maintain and manage customer database accurately
Prepare daily/weekly/monthly reports in Excel
Track leads, conversions, and follow-up status
Coordinate with sales and accounts team for order processing
Handle basic customer queries and complaints
Required Skills:
Good communication skills (Hindi & basic English)
Basic knowledge of sales and customer handling
Good working knowledge of MS Excel (formulas, filters, reports)
Ability to handle data and multitask efficiently
Preferred Skills:
Experience in tele calling / customer support
Knowledge of CRM or data management tools