Telecalling Manager

A Telecalling Manager (or Telemarketing Manager) is responsible for leading and managing a team of telecallers or telesales representatives to drive sales, customer engagement, and service performance via telephone communications. This role includes recruiting, training, setting sales targets, monitoring performance, and developing effective sales strategies to achieve business goals.

Key Responsibilities

Manage the daily operations and performance of the telecalling team.

Recruit, train, and supervise telecallers or telesales representatives.

Develop and implement effective sales and telecalling strategies.

Set, monitor, and ensure the achievement of sales targets and KPIs.

Analyze team performance and prepare detailed sales reports.

Resolve customer complaints and queries, maintaining high customer satisfaction.

Collaborate with sales, marketing, and HR teams to improve campaign effectiveness and staffing.

Motivate and coach the team to maintain productivity and morale.

Ensure adherence to organizational policies, quality standards, and workflows.

Maintain accurate records and data in CRM systems.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Telecalling Manager job

1. What is the eligibility criteria to apply for this Telecalling Manager job?
   Ans: The candidate should be All Education levels and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18500 - ₹22500 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Telecalling Manager job?
   Ans: This Telecalling Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Manager job?
   Ans: No, there is no fee applicable for applying this Telecalling Manager job and during the employment with the company, i.e., SCR SOFT TECHNOLOGIES PRI VATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Manager role?
   Ans: There is an immediate opening of 30 Telecalling Manager at SCR SOFT TECHNOLOGIES PRI VATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecalling Manager job?
   Ans: This Telecalling Manager job has Day Shift.