Telecalling Manager

15,000 - 20,000 /month

Jay Raj Enterprises

Sri Nagar Colony, Hyderabad

2 - 3 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: B2B Sales

Languages: Hindi, Telugu

Graduate and above

Males Only

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Description

We are looking for a Telecalling Manager to join our team at Jay Raj Enterprises. The role offers ₹ 15,000 - ₹ 20,000 and involves managing customer calls, delivering outstanding customer service related to B2B Sales. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 2 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 3 years of experience.

More about this Telecalling Manager job

What skills and experience do you need for this Telecalling Manager job?
Ans : To apply for this Telecalling Manager job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 2-3 years of experience.
What salary is offered for this Telecalling Manager job?
Ans : The salary for this Telecalling Manager job ranges between ₹15,000-₹20,000 per month.
What shift and timings does this job follow?
Ans : This Telecalling Manager job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sri Nagar Colony, Hyderabad.
How many vacancies are there for this Telecalling Manager job?
Ans : There are 2 vacancies for this Telecalling Manager role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 2-3 years of experience are eligible to apply for this Telecalling Manager role. Only male candidates are eligible.
What does the role of Telecalling Manager involve?
Ans : As a Telecalling Manager, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Telecalling Manager position is Sri Nagar Colony, Hyderabad.
Who is the right fit for this Telecalling Manager job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process with 2-3 years of experience is the right fit for this Telecalling Manager job.
What makes this Telecalling Manager job a good opportunity?
Ans : This Telecalling Manager job is a good opportunity as it offers a salary between ₹15,000-₹20,000 per month. This is a Full Time job and has 2 openings.