Customer Support Telecalling Manager

10,000 - 15,000 /month

Gulf View Enterprises

Alambagh, Lucknow

1 - 6 years Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Graduate and above

All genders

6 days working | Day Shift

Job Description

We are looking for a Telecalling Manager to join our team at Gulf View Enterprises. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to chemical earthing. The role offers ₹ 10,000 - ₹ 15,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 6 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.

More about this Customer Support Telecalling Manager job

What skills and experience do you need for this Customer Support Telecalling Manager job?
Ans : To apply for this Customer Support Telecalling Manager job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-6 years of experience.
What salary is offered for this Customer Support Telecalling Manager job?
Ans : The salary for this Customer Support Telecalling Manager job ranges between ₹10,000-₹15,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Telecalling Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Alambagh, Lucknow.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Telecalling Manager job is open for both male and female candidates.
What does the role of Customer Support Telecalling Manager involve?
Ans : As a Customer Support Telecalling Manager, your work will involve skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Telecalling Manager job is located in Alambagh, Lucknow.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-6 years of experience is ideal for this Customer Support Telecalling Manager job.
Why should you apply for this Customer Support Telecalling Manager job?
Ans : This Customer Support Telecalling Manager job offers a salary between ₹10,000-₹15,000 per month. This is a Full Time opportunity and has 10 openings available.