Telecalling Manager

HR & Telecalling Manager – Job Description

Position Overview

The HR & Telecalling Manager is responsible for overseeing both human resource functions and telecalling operations within the organization. This role involves managing recruitment, employee relations, training, performance evaluations, and supervising telecalling teams to ensure high-quality customer interactions, lead generation, and sales support.

Key Responsibilities

Human Resources Management

• Develop and implement HR strategies, policies, and procedures aligned with company goals.
  
  

• Lead full-cycle recruitment: sourcing, screening, interviewing, and onboarding candidates.
  
  

• Maintain employee records, attendance, payroll inputs, and HR documentation.
  
  

• Handle employee relations, conflict resolution, and grievance management.
  
  

• Conduct training, development programs, and performance evaluations.
  
  

• Ensure compliance with labor laws, company policies, and statutory requirements.
  
  

• Foster a positive workplace culture, employee engagement, and retention initiatives.
  
  

Telecalling Operations Management

• Manage and supervise the telecalling team to meet daily, weekly, and monthly targets.
  
  

• Create calling scripts, quality standards, and performance metrics.
  
  

• Monitor agents’ performance, call quality, and productivity.
  
  

• Provide regular training on communication, pitch improvement, objection handling, and CRM usage.
  
  

• Handle escalated customer queries and ensure customer satisfaction.
  
  

• Prepare reports on call outcomes, lead conversion, team performance, and improvement plans.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 3 years of experience.

More about this Telecalling Manager job

1. What is the eligibility criteria to apply for this Telecalling Manager job?
   Ans: The candidate should be Graduate and above and above with 2 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Telecalling Manager job?
   Ans: This Telecalling Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Manager job?
   Ans: No, there is no fee applicable for applying this Telecalling Manager job and during the employment with the company, i.e., Elite Surventures Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Manager role?
   Ans: There is an immediate opening of 2 Telecalling Manager at Elite Surventures Private Limited
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecalling Manager job?
   Ans: This Telecalling Manager job has Day Shift.