Telecalling Executive

Job Title: Telecalling Executive

Department: Sales / Customer Service
Location: [Insert location]
Employment Type: Full-time / Part-time

Job Summary:

The Telecalling Executive will be responsible for making outbound and inbound calls to potential and existing customers. The role involves promoting products or services, handling customer queries, maintaining call records, and achieving daily or weekly call targets.

Key Responsibilities:

• Make outbound calls to prospective customers to promote products or services.

• Handle inbound calls and respond to customer inquiries promptly.

• Maintain detailed records of calls and customer information in the CRM system.

• Follow up with leads and convert them into sales or appointments.

• Provide accurate information about products, services, or offers.

• Build and maintain positive relationships with customers.

• Achieve assigned call and conversion targets.

• Handle customer complaints and escalate issues to the concerned department if needed.

• Participate in regular training and feedback sessions to improve performance.

Requirements:

• Education: Minimum 12th pass / Graduate preferred.

• Experience: 0–2 years in telecalling, telesales, or customer support (freshers can apply).

• Skills:

  • Excellent communication and interpersonal skills (English, Hindi, or regional language).

  • Basic computer knowledge and experience with CRM or MS Office.

  • Persuasive and confident speaking style.

  • Ability to handle pressure and meet targets.

  • Good listening and problem-solving abilities.

Benefits:

• Attractive incentives and performance bonuses.

• Training and development opportunities.

• Flexible working hours (depending on company policy).

Would you like me to make this description specific to a certain industry (for example, banking, real estate, education, or healthcare)? That way, I can tailor the duties and tone for your needs.

• It is a Part Time Customer Support / TeleCaller job for candidates with Freshers.