Telecalling Executive

An Automotive Customer Care Executive is responsible for managing customer relationships, handling inquiries, and ensuring a positive customer experience throughout the sales and post-sales lifecycle. They address customer concerns, resolve issues promptly, and provide helpful information about the vehicles, services, and company policies. This role also involves following up with customers to ensure satisfaction and may involve generating sales leads. 

Key Responsibilities:

• Handling customer inquiries and complaints:

  Addressing questions, concerns, and complaints via phone, email, or in person. 

• Providing information about vehicles, services, and policies:

  Offering details on vehicle features, warranties, maintenance, and company policies. 

• Resolving customer issues promptly:

  Taking action to address and resolve customer problems effectively and efficiently. 

• Ensuring customer satisfaction:

  Striving to create a positive and satisfying experience for all customers. 

• Following up with customers:

  Checking in on customers after sales or service to ensure they are satisfied. 

• Maintaining customer records:

  Keeping accurate records of customer interactions, concerns, and resolutions. 

• Generating sales leads:

  Identifying potential new customers or opportunities for sales. 

• Understanding customer needs and providing solutions:

  Assessing customer requirements and recommending appropriate products or services. 

• Managing customer relationships:

  Building and maintaining strong relationships with customers to foster loyalty and positive experiences. 

• Communicating effectively:

  Using clear and concise language to communicate information and instructions. 

• Collaborating with other teams:

  Working with sales, service, and other departments to address customer needs. 

Skills and Qualifications:

• Strong communication skills: The ability to clearly and concisely communicate information to customers.

• Excellent interpersonal skills: Building rapport and establishing trust with customers.

• Problem-solving skills: Identifying and resolving customer issues effectively.

• Customer service skills: Providing excellent service and ensuring customer satisfaction.

• Basic knowledge of vehicles and automotive industry: Understanding of vehicle models, features, and industry practices.

• Computer proficiency: Ability to use CRM systems and other software for customer management.

• Ability to work under pressure: Handling multiple inquiries and resolving issues efficiently.

• Attention to detail: Ensuring accuracy and consistency in customer interactions.

• Ability to follow instructions: Adhering to company policies and procedures.

• Ability to work independently and as part of a team: Managing workload and collaborating with others. 

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.

More about this Telecalling Executive job

1. What is the eligibility criteria to apply for this Telecalling Executive job?
   Ans: The candidate should be All Education levels and above with 2 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹22000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Telecalling Executive job?
   Ans: This Telecalling Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Executive job?
   Ans: No, there is no fee applicable for applying this Telecalling Executive job and during the employment with the company, i.e., SRILAKSHMI AUTO ENTERPRISES INDIA PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Executive role?
   Ans: There is an immediate opening of 10 Telecalling Executive at SRILAKSHMI AUTO ENTERPRISES INDIA PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecalling Executive job?
   Ans: This Telecalling Executive job has Day Shift.