Telecalling Executive

An Automotive Customer Care Executive is responsible for managing customer relationships, handling inquiries, and ensuring a positive customer experience in the automotive industry. Their role involves resolving issues, providing information, and fostering long-term customer loyalty. 

Key Responsibilities:

• Handling Customer Inquiries: Addressing customer questions and concerns related to vehicle purchases, services, and warranties. 

• Complaint Resolution: Working to resolve customer complaints promptly and effectively, often involving communication with other departments or the manufacturer. 

• Customer Relationship Management: Building and maintaining positive relationships with customers, ensuring they feel valued and supported. 

• Follow-up Communication: Making outbound calls to customers after a sale or service to ensure satisfaction and address any outstanding issues. 

• Providing Product and Service Information: Explaining vehicle features, maintenance schedules, and other relevant information to customers. 

• Scheduling and Confirming Appointments: Arranging service appointments for mechanical problems or other needs. 

• Reporting and Analysis: Tracking customer satisfaction data and identifying areas for improvement. 

Required Skills:

• Communication Skills: Excellent verbal and written communication to effectively interact with customers. 

• Problem-solving: Ability to identify and resolve customer issues in a timely and effective manner. 

• Interpersonal Skills: Building rapport and establishing trust with customers. 

• Technical Knowledge: Understanding of automotive products, services, and industry practices. 

• Software Proficiency: Experience with CRM software, ticketing systems, and Microsoft Office. 

• Customer-centric Attitude: Focus on providing excellent customer service and exceeding expectations. 

Educational Background:

• While a degree may not always be required, a Bachelor's degree in Business Administration or a related field is often preferred.

• Customer Relationship Management (CRM) certifications can be an asset. 

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Telecalling Executive job

1. What is the eligibility criteria to apply for this Telecalling Executive job?
   Ans: The candidate should be All Education levels and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹28000 per month + Incentives that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Telecalling Executive job?
   Ans: This Telecalling Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Executive job?
   Ans: No, there is no fee applicable for applying this Telecalling Executive job and during the employment with the company, i.e., SRILAKSHMI AUTO ENTERPRISES INDIA PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Executive role?
   Ans: There is an immediate opening of 10 Telecalling Executive at SRILAKSHMI AUTO ENTERPRISES INDIA PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecalling Executive job?
   Ans: This Telecalling Executive job has Day Shift.