Telecalling Executive

📌 Job Title: Patient Coordinator (Female Only)

📍 Location: Dr. Nishita’s Clinic for Skin, Hair & Aesthetics, Banjara Hills, Hyderabad

🕒 Work Timings: Full-time (Shift-based as per clinic policy)

💼 Reporting To: Front Desk Manager / Operations Head

Role Overview

We are seeking a polished, empathetic, and well-organized Patient Coordinator who will act as the first point of contact for our patients. This role is critical in ensuring smooth appointment scheduling, professional communication, and an exceptional patient journey from consultation to follow-up.

Key Responsibilities

📞 Patient Interaction & Communication

Professionally handle all inbound and outbound calls

Confirm consultations, procedures, and send reminders proactively

Educate patients about services, treatment prep, and post-care (with training support)

Conduct follow-up calls to ensure patient satisfaction and retention

📅 Appointment Scheduling & Flow Management

Manage daily schedules using clinic EMR/CRM systems

Coordinate appointments for doctors, therapists, and treatment rooms

Ensure optimal time-slot allocation with minimal overlap or delays

Reconfirm appointments and handle last-minute changes smoothly

💬 Patient Records & CRM Entry

Maintain accurate call logs, appointment details, and communication history

Update EMR with follow-up actions, reschedules, and patient preferences

Support digital records management in sync with front desk documentation

✨ Clinic Representation

Reflect the brand tone of a premium dermatology clinic in every interaction

Be courteous, attentive, and solution-oriented with patients

Serve as a dependable link between patients and clinic operations

Key Skills & Attributes

Strong communication skills in English & Hindi (Telugu is a plus)

Excellent phone etiquette with a calm, composed demeanor

Prior experience in healthcare, wellness, or hospitality preferred

Basic computer skills and ease with EMR/CRM systems

Punctual, groomed, and team-oriented

Qualifications

Minimum: 12th Pass (Graduate preferred)

1–3 years in telecommunication, front office, or healthcare service roles

Experience in dermatology, cosmetology, or premium clinic settings is advantageous

What We Offer

Training in clinic protocols, treatments, and patient care standards

Growth opportunities in patient management, front office, or aesthetic coordination

Positive work culture, performance incentives, and career progression

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.

More about this Telecalling Executive job

1. What is the eligibility criteria to apply for this Telecalling Executive job?
   Ans: The candidate should be Graduate and above and above with 2 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹25000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Telecalling Executive job?
   Ans: This Telecalling Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Executive job?
   Ans: No, there is no fee applicable for applying this Telecalling Executive job and during the employment with the company, i.e., SHANTAS DERMA PHARMACY.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Executive role?
   Ans: There is an immediate opening of 2 Telecalling Executive at SHANTAS DERMA PHARMACY
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecalling Executive job?
   Ans: This Telecalling Executive job has Day Shift.