1. Respond Promptly: Aim to reply to all legitimate emails within a day or two, depending on urgency.
2. Be Clear and Concise: Keep your messages to the point and use bullet points to clearly address multiple questions or concerns within a single email.
3. Maintain Professionalism: Write in a way that reflects your company's standards, ensuring the tone is professional and respectful.
4. Maintain Records: Keep accurate records of customer interactions and transactions in the MIS
5. Follow Company Policies: Adhere to company policies and procedures when handling customer requests and issues
6. Timely Follow-Up: After resolving the issue, follow up to ensure the customer is satisfied with the outcome.
7. Professional Greeting: Start calls with a professional greeting, stating your name and company.