Telecalling Executive

Job Summary

We are looking for a proactive and confident Call Coordinator to handle inbound and outbound calls, follow up with customers, schedule service visits, and support daily office operations. The candidate should have good communication skills, basic computer knowledge, and the ability to manage customer queries professionally.

Roles & Responsibilities

Customer Interaction

• Handle incoming customer calls related to service, sales, and general inquiries.

• Make outbound calls to follow up on service requests, pending issues, and customer reminders.

• Maintain a polite, professional, and customer-friendly tone in all calls.

Service Coordination

• Record service complaints and assign them to the respective engineers.

• Schedule service visits based on engineer availability and customer convenience.

• Track service progress and ensure timely completion.

• Update customers regarding the status of their service requests.

Follow-ups & Lead Management

• Follow up with customers who enquired about laptop/desktop service or sales.

• Convert incoming leads into confirmed visits or orders whenever possible.

• Maintain regular follow-up for non-responsive customers.

Data & Report Management

• Update daily call logs, follow-up sheets, service status, and customer details.

• Maintain attendance and basic office records if required.

• Share daily/weekly reports with the management team.

Coordination with Team

• Coordinate with technicians, sales team, and management for smooth operations.

• Communicate customer needs/complaints to the concerned team promptly.

Required Skills

• Good communication skills (Tamil & Basic English).

• Confident phone-handling ability.

• Basic computer knowledge (MS Excel, WhatsApp, Email).

• Ability to multitask and handle pressure.

• Good listening and problem-solving skills.

Experience

• 1–2 years experience in telecalling/customer service preferred.

• Freshers with good communication skills can also apply.

Qualification

• Any degree / 12th pass with good communication.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Telecalling Executive job

1. What is the eligibility criteria to apply for this Telecalling Executive job?
   Ans: The candidate should be All Education levels and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹13000 - ₹17000 per month that depends on your interview. It's a Full Time job in Coimbatore.
3. How many working days are there for this Telecalling Executive job?
   Ans: This Telecalling Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Executive job?
   Ans: No, there is no fee applicable for applying this Telecalling Executive job and during the employment with the company, i.e., Palies.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Executive role?
   Ans: There is an immediate opening of 2 Telecalling Executive at Palies
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecalling Executive job?
   Ans: This Telecalling Executive job has Day Shift.