Telecalling Executive

Accountability Areas:

Key Responsibilities:

1. Team Coordination & Communication

• Attend daily team meetings to align on tasks and updates.

• Receive customers, update support tickets, and respond to customer queries.

• Communicate key updates, challenges, and escalations to the Team Leader (TL).

2. Customer Interaction & Experience

• Greet and assist walk-in customers with a warm and welcoming attitude.

• Offer water and refreshments to enhance overall customer comfort and satisfaction.

3. Customer Query Handling

• Regularly monitor WhatsApp for customer messages and queries.

• Discuss customer issues with the technical team to ensure accurate responses.

• Share timely and clear status updates with customers through the appropriate communication channels.

4. Ticket & Communication Management

• Create detailed support tickets with the following information:

  • Issue Description

  • Ticket Type

  • Ticket Tag

  • Assigned Leader

  • Laptop Model Number

  • Adaptor Received (Yes/No)

• Create WhatsApp groups for each customer case when necessary, and:

  • Share a welcome message

  • Update all relevant data including:

    • Laptop serial number photo

    • Damage/scratch photos

    • Clear issue description

    • Accurate condition report (power status, display issues, etc.)

• If the issue is "Power On / Not Displaying":
  Share this standard quote with the customer:
  “Once board work is completed, we can check other components (keyboard, display, SSD, battery, touchpad, RAM). Kindly confirm the same.”

• Ensure all ticket and case-related information is documented in the WhatsApp group.

• Get customer acknowledgment before they leave the office or close of the day.

5. Order Processing & Dispatch

• Perform quality control (QC) checks on all items before dispatch.

• Generate and attach gate passes and bills to dispatched materials.

• Collect Google reviews from customers wherever possible.

6. Payment & Feedback Management

• Update the payment status in the system accurately and promptly.

• Conduct feedback calls to gather insights and improve customer service quality.

7. Reporting & Documentation

• Generate the End-of-Day (EOD) report covering:

  • Tasks completed

  • Outstanding customer issues

  • Payment and dispatch summary

• Update the EOD status to the Team Leader (TL).

• Submit the complete daily report for review and record-keeping.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Telecalling Executive job

1. What is the eligibility criteria to apply for this Telecalling Executive job?
   Ans: The candidate should be All Education levels and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹15000 per month that depends on your interview. It's a Full Time job in Coimbatore.
3. How many working days are there for this Telecalling Executive job?
   Ans: This Telecalling Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Executive job?
   Ans: No, there is no fee applicable for applying this Telecalling Executive job and during the employment with the company, i.e., PALIES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Executive role?
   Ans: There is an immediate opening of 1 Telecalling Executive at PALIES
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecalling Executive job?
   Ans: This Telecalling Executive job has Day Shift.