Customer Support Telecalling Executive

15,000 - 20,000 /month

Mk Enterprise

Agra Road, Aligarh

Freshers in Customer Support / TeleCaller

99 Openings

Full Time

Skills Required

Domestic Calling

Non-voice/Chat Process

Query Resolution

Job Highlights

Industry Type: Loan/ Credit Card

Languages: Hindi

12th Pass and above

All genders

6 days working | Day Shift

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Telecalling Executive to join our team at Mk Enterprise. The role offers ₹ 15,000 - ₹ 20,000 and involves managing customer calls, delivering outstanding customer service related to Loan/ Credit Card. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and candidate must be a fresher. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Support Telecalling Executive job

What skills and experience do you need for this Customer Support Telecalling Executive job?
Ans : To apply for this Customer Support Telecalling Executive job, candidates should have skills like Domestic Calling, Non-voice/Chat Process, Query Resolution along.
What salary is offered for this Customer Support Telecalling Executive job?
Ans : The salary for this Customer Support Telecalling Executive job ranges between ₹15,000-₹20,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Telecalling Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Agra Road, Aligarh.
How many vacancies are there for this Customer Support Telecalling Executive job?
Ans : There are 99 vacancies for this Customer Support Telecalling Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Telecalling Executive job is open for both male and female candidates.
What does the role of Customer Support Telecalling Executive involve?
Ans : As a Customer Support Telecalling Executive, your work will involve skills like Domestic Calling, Non-voice/Chat Process, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Telecalling Executive position is Agra Road, Aligarh.
Who is the right fit for this Customer Support Telecalling Executive job?
Ans : A candidate having skills like Domestic Calling, Non-voice/Chat Process, Query Resolution is the right fit for this Customer Support Telecalling Executive job.
What makes this Customer Support Telecalling Executive job a good opportunity?
Ans : This Customer Support Telecalling Executive job is a good opportunity as it offers a salary between ₹15,000-₹20,000 per month. This is a Full Time job and has 99 openings.