Telecalling Executive

10,000 - 15,000 /month

Minds Lab

Chapru Nagar, Nagpur

2 - 6+ years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: Software & IT Services

Languages: Hindi

Diploma and above

Males Only

6 days working | Day Shift

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Telecalling Executive to join our team at Minds Lab. The role involves managing customer calls, delivering outstanding customer service related to Software & IT Services. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 2 - 6+ years of experience. The role involves resolving customer complaints, data entry of customer profiles on portal, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.

More about this Telecalling Executive job

What skills and experience do you need for this Telecalling Executive job?
Ans : To apply for this Telecalling Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 2-7 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Telecalling Executive job ranges between ₹10,000-₹15,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Telecalling Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Chapru Nagar, Nagpur.
How many vacancies are there for this Telecalling Executive job?
Ans : There is 1 vacancy for this Telecalling Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a Diploma and above qualification and 2-7 years of experience are eligible to apply for this Telecalling Executive role. Only male candidates are eligible.
What are the key responsibilities of this Telecalling Executive job?
Ans : As a Telecalling Executive, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Telecalling Executive position is Chapru Nagar, Nagpur.
Who is the right fit for this Telecalling Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution with 2-7 years of experience is the right fit for this Telecalling Executive job.
What makes this Telecalling Executive job a good opportunity?
Ans : This Telecalling Executive job is a good opportunity as it offers a salary between ₹10,000-₹15,000 per month. This is a Full Time job and has 1 openings.