Customer Support Telecalling Executive

Company: Dropit
Job Location: Nikol, SP Ring Road, Ahmedabad
Experience: 1-3 Years
Job Type: Full-Time | On-site
Openings: Multiple

About the Role

Dropit is looking for customer-focused and proactive Customer Care / Tele Calling Executives to manage customer inquiries, coordinate delivery-related requests and ensure a smooth service experience. The ideal candidate should have good communication skills, a problem-solving attitude and the ability to handle customer calls professionally.

Key Responsibilities

• Handle inbound and outbound calls from customers regarding bookings, pickup and delivery requests, and service-related queries.

• Coordinate with customers, delivery partners and internal teams to ensure smooth operations.

• Follow up on pending orders, delayed deliveries, cancellations and customer complaints.

• Provide accurate information about services, pricing, booking status and delivery updates.

• Resolve customer issues promptly or escalate them to the concerned department when required.

• Make outbound calls for customer follow-ups, feedback, service updates and lead conversion.

• Maintain accurate records of customer interactions, complaints and follow-up activities.

• Ensure customer satisfaction through professional communication and timely assistance.

• Meet daily calling targets and maintain service quality standards.
  

Required Skills

• Good verbal communication skills in Hindi and Gujarati; basic English communication is an advantage.

• Previous experience in customer care, telecalling, customer support or logistics/delivery operations.

• Strong interpersonal and problem-solving skills.

• Ability to handle customer complaints patiently and professionally.

• Basic computer knowledge and familiarity with MS Excel or CRM software.

• Good follow-up, coordination and time-management skills.

• Ability to work in a target-driven environment.
  

Eligibility Criteria

• Experience: 1-3 years in customer support, telecalling or a related role.

• Education: Minimum 12th pass; graduates preferred.

• Work Mode: Work from office.

• Location: Nikol, SP Ring Road, Ahmedabad.
  

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.