Telecalling Executive

Job Summary

• A brief overview of the role's purpose, such as boosting sales, generating leads, or providing excellent customer service.

• Highlights the key qualities required in a candidate, such as strong communication skills and a persuasive attitude.

Roles and Responsibilities

• Making Outbound Calls: Proactively calling potential clients (cold calling) or existing customers to promote products, services, or special offers.

• Handling Inbound Calls: Answering phone calls from customers with inquiries, concerns, or requests for information.

• Lead Generation and Follow-up: Identifying potential leads from calls and following up with them to convert interest into sales or appointments.

• Product Knowledge: Possessing a deep understanding of the company's products or services to effectively explain their features and benefits.

• Customer Relationship Management (CRM): Accurately recording details of every call, including customer feedback, call outcomes, and follow-up requirements, in a CRM system or database.

• Meeting Targets: Striving to achieve or exceed daily, weekly, or monthly targets for calls made, leads generated, or sales closed.

• Complaint Resolution: Addressing customer complaints and concerns in a professional and empathetic manner, aiming to provide a satisfactory solution.

Skills and Qualifications

• Communication Skills: Excellent verbal communication, a clear speaking voice, and the ability to articulate information persuasively.

• Active Listening: The capacity to listen carefully to customer needs and concerns to provide relevant solutions.

• Persuasion and Negotiation: The ability to influence customer decisions, handle objections, and close sales effectively.

• Technical Proficiency: Familiarity with computers and basic software, including CRM systems and telephonic equipment.

• Patience and Resilience: The ability to handle rejection and maintain a positive attitude under pressure.

• Time Management: Strong organizational skills to manage high call volumes and prioritize tasks efficiently.

• Educational Background: Often a high school diploma or equivalent is required, while a bachelor's degree or prior experience in a similar role may be preferred.

Tools

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Telecalling Executive job

1. What is the eligibility criteria to apply for this Telecalling Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹17000 per month that depends on your interview. It's a Full Time job in Ahmedabad.
3. How many working days are there for this Telecalling Executive job?
   Ans: This Telecalling Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Executive job?
   Ans: No, there is no fee applicable for applying this Telecalling Executive job and during the employment with the company, i.e., Durga Air Conditioner.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Executive role?
   Ans: There is an immediate opening of 2 Telecalling Executive at Durga Air Conditioner
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecalling Executive job?
   Ans: This Telecalling Executive job has Day Shift.