Telecalling Executive

Job Description:


We are looking to hire an experienced, customer-oriented telesales executive to utilize inbound and outbound telephone calls to achieve registration targets. The telesales executive’s will be responsible for handling incoming leads from our website and social media platforms for upcoming Pan-India Legends T20 Tennis Ball Cricket League.

The role involves calling interested user, explaining the process, answering queries, and converting leads into confirmed registrations. This role requires good communication skills, problem-solving ability, and a commitment to providing prompt and effective support to ensure customer satisfaction and loyalty.

Key Responsibilities:

·       Call users who submit enquiries on our online portals

·       Explain the complete process, including player registration, selection process, auction & team allocation, match format and rewards

·       Convince and guide players to complete their registration

·       Handle inquiries related to process (Eligibility, Trial locations & dates, Fees, Auction & team selection) and resolve complaints

·       Follow up with interested players until registration is completed

·       Accurately log all calls, update customer information, and track sales activities in the CRM system.

·       Coordinate with the operations and marketing team

Requirements:

·       Excellent spoken Hindi (English is a plus)

·       Confident and persuasive communication

·       Ability to explain processes clearly

·       Basic computer & mobile handling skills

·       Target-oriented and result-driven

·       Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

·       Prior experience in telesales, call center, sports registration, fantasy sports, or event sales is preferred

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.