Customer Interaction: Handle inbound calls (support, inquiries) and make outbound calls (sales, surveys, follow-ups).
Sales & Lead Generation: Promote products/services, explain features, generate interest, and convert prospects into customers.
Information & Support: Provide accurate information, answer questions, and resolve complaints professionally.
Data Management: Maintain accurate records of calls, update customer details in CRM, and log feedback.
Target Achievement: Meet daily/weekly/monthly quotas for calls, sales, or customer satisfaction.
Process Adherence: Follow scripts, guidelines, and company policies.