Customer Interaction
Make outbound calls to prospects or existing customers.
Answer inbound customer queries politely and professionally.
Provide accurate information about products, services, or offers.
Sales & Lead Generation
Convince potential customers to buy products or services.
Generate and qualify leads through cold calling.
Maintain follow-ups to convert leads into sales.
Customer Service
Resolve customer concerns, issues, or complaints over calls.
Provide after-sales support and ensure customer satisfaction.
Data Management
Record customer details, call logs, and feedback in CRM or reports.
Update databases with correct and latest information.
Targets & Performance
Achieve daily/weekly/monthly calling targets.
Meet sales or service KPIs (Key Performance Indicators).