Telecalling Executive - Collection

Job Description:

We are hiring a Tele calling Executive with hands-on experience in loan recovery and tele calling, specifically in the NBFC sector. The candidate should have practical knowledge of DRA practices and be capable of handling recovery calls professionally. The role is based in Sitaburdi, Nagpur.

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Key Responsibilities:

• Make outbound recovery calls to customers with overdue EMIs on personal/business loans.

• Follow up diligently to ensure timely collections and resolve repayment issues.

• Apply DRA practices while interacting with customers, ensuring compliance and empathy.

• Maintain call logs, update customer status on CRM systems, and prepare daily reports.

• Coordinate with field recovery officers when required.

• Meet daily, weekly, and monthly collection targets.

• Handle objections and negotiate repayment plans with customers.

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Requirements:

• Minimum 1 year of experience in loan recovery and tele calling (NBFC/BFSI preferred).

• Working knowledge of DRA practices (DRA certification/Non DRA).

• Graduate in any stream (mandatory).

• Good communication skills in Hindi, Marathi, and basic English.

• Basic computer proficiency (MS Office, CRM tools).

• Target-oriented and able to work under pressure.

• Must be based in or willing to work at Sitaburdi, Nagpur.

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Preferred Skills:

• Strong interpersonal and negotiation skills.

• Prior experience with NBFC recovery processes.

• Familiarity with local geography and customer profile.

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• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6 years of experience.

More about this Telecalling Executive - Collection job

1. What is the eligibility criteria to apply for this Telecalling Executive - Collection job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹22000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Telecalling Executive - Collection job?
   Ans: This Telecalling Executive - Collection job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Executive - Collection job?
   Ans: No, there is no fee applicable for applying this Telecalling Executive - Collection job and during the employment with the company, i.e., ZERO MILE ASSOCIATES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Executive - Collection role?
   Ans: There is an immediate opening of 2 Telecalling Executive - Collection at ZERO MILE ASSOCIATES
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecalling Executive - Collection job?
   Ans: This Telecalling Executive - Collection job has Day Shift.