Telecalling Assistant

17,500 - 22,500 /month

Urban Maya

Sahjanwa, Gorakhpur

6 - 12 months Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Domestic Calling

International Calling

Query Resolution

Job Highlights

Industry Type: B2C Sales

All Education levels

All genders

6 days working | Day Shift

Job Benefits: Meal

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Telecalling Assistant to join our team at Urban Maya. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to B2C Sales. The role offers ₹ 17,500 - ₹ 22,500 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is below 10th and 0.5 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Telecalling Assistant job

What skills and experience do you need for this Telecalling Assistant job?
Ans : To apply for this Telecalling Assistant job, candidates should have skills like Domestic Calling, International Calling, Query Resolution along with 1-1 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Telecalling Assistant job ranges between ₹17,500-₹22,500 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Telecalling Assistant job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sahjanwa, Gorakhpur.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Telecalling Assistant job is open for both male and female candidates.
What are the key responsibilities of this Telecalling Assistant job?
Ans : As a Telecalling Assistant, key responsibilities include skills like Domestic Calling, International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Telecalling Assistant job is located in Sahjanwa, Gorakhpur.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, International Calling, Query Resolution along with 1-1 years of experience is ideal for this Telecalling Assistant job.
Why should you apply for this Telecalling Assistant job?
Ans : This Telecalling Assistant job offers a salary between ₹17,500-₹22,500 per month. This is a Full Time opportunity and has 5 openings available.