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Customer Support Telecalling Assistant

salary 10,000 - 17,000 /month*
company-logo
job companySwiggy Private Limited Company
job location Maharana Pratap Nagar, Bhopal
incentive₹2,000 incentives included
job experience0 - 6 months Experience in Customer Support / TeleCaller
25 Openings
Incentives included
full_time Full Time

Skills Required

Domestic Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: BPO
sales
Languages: Hindi
qualification
All Education levels
gender
Females Only
jobShift
6 days working | Day Shift
star
Job Benefits: Insurance, PF
star
Internet Connection, Laptop/Desktop, PAN Card, Aadhar Card, Bank Account
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Job Description

We are looking for a Telecalling Assistant to join our team at SWIGGY PRIVATE LIMITED COMPANY. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹10,000 - ₹17,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is below 10th and 0 - 6 months of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Telecalling Assistant job

  1. What skills and experience do you need for this Customer Support Telecalling Assistant job?
    Ans : To apply for this Customer Support Telecalling Assistant job, candidates should have skills like Domestic Calling, Query Resolution, Non-voice/Chat Process along with 0-1 years of experience.
  2. What salary is offered for this Customer Support Telecalling Assistant job?
    Ans : The salary for this Customer Support Telecalling Assistant job ranges between ₹10,000-₹17,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Telecalling Assistant job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Maharana Pratap Nagar, Bhopal.
  5. How many openings are available for this position?
    Ans : There are 25 openings available for this position.
  6. Who can apply for this job?
    Ans : Candidates who have All Education levels with 0-1 years of experience can apply for this Customer Support Telecalling Assistant job. Only female candidates can apply.
  7. What does the role of Customer Support Telecalling Assistant involve?
    Ans : As a Customer Support Telecalling Assistant, your work will involve skills like Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Customer Support Telecalling Assistant job is located in Maharana Pratap Nagar, Bhopal.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Domestic Calling, Query Resolution, Non-voice/Chat Process along with 0-1 years of experience is ideal for this Customer Support Telecalling Assistant job.
  10. Why should you apply for this Customer Support Telecalling Assistant job?
    Ans : This Customer Support Telecalling Assistant job offers a salary between ₹10,000-₹17,000 per month. This is a Full Time opportunity and has 25 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

Yes

No. Of Working Days

6

Benefits

Insurance, PF

Skills Required

Query Resolution, Domestic Calling, Non-voice/Chat Process

Shift

Day

Contract Job

No

Salary

₹ 10000 - ₹ 17000

Regional Languages

Hindi

English Proficiency

Yes

Contact Person

MR TIWARI

Interview Address

170 , INDIAN BANK BEHIND MOTHER CARE GIRLS HOSTEL KE FRONT VIKRAM SHILA BUILDING MP NAGAR ZONE PHASE 2 BHOPAL MADHYA PRADESH 462011, MP Nagar, Bhopal
Posted 2 days ago

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Job Hai > Jobs in Bhopal > Customer Support / TeleCaller Jobs in Bhopal > Telecalling Assistant