Outbound calls: Contacting potential and existing customers to promote products, services, or offers.
Inbound calls: Handling incoming calls to answer customer questions, provide information, and resolve issues or complaints.
Lead generation: Identifying and qualifying potential customers by gathering information and following up on leads.
Sales and persuasion: Explaining product features and benefits, processing orders, and persuading customers to make a purchase or schedule an appointment.
Record keeping: Maintaining a database of customer interactions, updating records accurately, and documenting call outcomes.
Customer service: Following up with customers, gathering feedback, and ensuring customer satisfaction.