We are looking for a Telecalling Assistant to join our team at IDFC FIRST BANK. The role offers ₹12500 - ₹14000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is 12th Pass and candidate must be a fresher. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.
More about this Telecalling Assistant job
What is the eligibility criteria to apply for this Telecalling Assistant job?
Ans: The candidate should be 12th Pass and above and above with Freshers of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹12500 - ₹14000 per month that depends on your interview. It's a Full Time job in Chennai.
How many working days are there for this Telecalling Assistant job?
Ans: This Telecalling Assistant job will have 6 working days.
Are there any charges applicable while applying or joining this Telecalling Assistant job?
Ans: No, there is no fee applicable for applying this Telecalling Assistant job and during the employment with the company, i.e., Idfc First Bank.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Telecalling Assistant role?
Ans: There is an immediate opening of 50 Telecalling Assistant at Idfc First Bank
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Telecalling Assistant job?
Ans: This Telecalling Assistant job has Day Shift.
Candidates can call HR for more info.
Read More
Other Details
Incentives
No
No. Of Working Days
6
Benefits
Cab, Meal, Insurance, PF, Medical Benefits
Skills Required
Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process
Shift
Day
Contract Job
No
Salary
₹ 12500 - ₹ 14000
Regional Languages
Telugu, Malayalam
English Proficiency
Yes
Contact Person
Madhumitha
Interview Address
Mount Road, Chennai
Posted 18 hours ago
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