Telecaller Outbound

Company: Videshwin Overseas Education Location: SR Nagar, Hyderabad Salary: ₹12,000 - ₹15,000 per month + Incentives

About Videshwin Overseas Education

Videshwin is a leading overseas education consultancy in Hyderabad with over 15 years of experience helping students achieve their dreams of studying abroad. We provide comprehensive guidance and support, from university selection and application to visa processing and pre-departure services. Our mission is to make the journey to international education seamless and successful for every student.

Role Overview

We are looking for a motivated and dynamic Tele Counsellor to join our team at the SR Nagar branch. As a Tele Counsellor, you will be the first point of contact for aspiring students. Your primary responsibility will be to provide accurate and helpful information about our services, guide them through the initial steps of their study abroad journey, and convert inquiries into client enrollments.

Key Responsibilities

• Handle Inbound & Outbound Calls: Respond to and make calls to prospective students and their parents who have shown interest in studying abroad.

• Provide Expert Guidance: Clearly and effectively explain Videshwin's services, including university admissions, visa applications, and student counseling.

• Lead Generation & Conversion: Follow up on leads and inquiries to guide potential clients toward enrollment, maintaining a high conversion rate.

• Maintain Records: Accurately document all interactions, calls, and follow-up activities in our customer relationship management (CRM) system.

• Achieve Targets: Work towards and meet monthly and quarterly targets for lead conversion and admissions.

• Collaborate with the Team: Work closely with the counseling and admissions teams to ensure a smooth transition for all clients.

Required Skills and Qualifications

• Excellent Communication Skills: Must have strong verbal communication skills in both English and Telugu.

• Interpersonal Skills: The ability to build rapport and trust with potential students and their parents over the phone.

• Sales-Oriented Mindset: A proactive and persuasive approach to converting inquiries into sales.

• Patience & Empathy: A patient and professional demeanor to handle queries and concerns effectively.

• Basic Computer Knowledge: Familiarity with MS Office (Word, Excel) and an ability to quickly learn and use CRM software.

• Education: A Bachelor's degree is preferred, but not mandatory if you have relevant experience.

• Experience: Previous experience in a telecalling, sales, or customer service role is a plus, but we welcome freshers who are passionate and eager to learn.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Telecaller Outbound job

1. What is the eligibility criteria to apply for this Telecaller Outbound job?
   Ans: The candidate should be All Education levels and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹13000 - ₹23000 per month + Incentives that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Telecaller Outbound job?
   Ans: This Telecaller Outbound job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller Outbound job?
   Ans: No, there is no fee applicable for applying this Telecaller Outbound job and during the employment with the company, i.e., VIDESHVIN OVERSEAS CONSULTING PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller Outbound role?
   Ans: There is an immediate opening of 15 Telecaller Outbound at VIDESHVIN OVERSEAS CONSULTING PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller Outbound job?
   Ans: This Telecaller Outbound job has Day Shift.