Telecaller Outbound

JOB DESCRIPTION

Telecaller – Customer Support & Coordination

About the Company

Rhythm Homecare Services LLP, operating under the Homemaker Assistants brand, provides professionally managed home and commercial support services.

Our services include housekeeping, cooking, elderly care, child care, deep cleaning, and other support services. We focus on providing reliable service, professional staff management, customer satisfaction, and dignity and respect for our service professionals.

Position Details

Position: Telecaller
Department: Customer Support & Coordination
Company: Rhythm Homecare Services LLP
Brand: Homemaker Assistants
Location: Indore, Madhya Pradesh
Employment Type: Full-Time
Salary: ₹18,000 per month
Experience: Freshers and experienced candidates can apply
Nature of Role: Non-target-based

Job Summary

We are looking for a confident and professional Telecaller to communicate with customers, understand their requirements, provide information about our services, handle inquiries, and coordinate with the relevant internal teams.

This is a non-target-based position. The role does not involve mandatory sales or calling targets. The primary focus is on customer communication, service coordination, follow-ups, and customer experience.

Key Responsibilities

• Make outbound calls to customers and potential customers.

• Handle incoming customer calls and inquiries.

• Understand customer requirements and provide appropriate information.

• Explain company services, processes, and basic pricing information.

• Follow up with customers regarding their service requirements.

• Coordinate customer requirements with the operations and service teams.

• Schedule appointments, service visits, and callbacks.

• Maintain accurate customer information and call records.

• Update customer details and communication status in the company's records.

• Communicate with customers through WhatsApp and phone calls when required.

• Take customer feedback and communicate important feedback to the concerned team.

• Handle basic customer concerns politely and professionally.

• Escalate complaints or complex issues to the reporting manager.

• Ensure customers receive timely updates regarding their requirements.

• Maintain professional communication and customer relationships.

• Perform other customer-support and coordination activities assigned by management.

Required Skills

• Good verbal communication skills.

• Confident and polite telephone communication.

• Good Hindi communication skills.

• Basic English communication skills.

• Good listening and interpersonal skills.

• Basic computer knowledge.

• Basic knowledge of MS Excel and WhatsApp.

• Ability to understand and communicate customer requirements clearly.

• Professional attitude and willingness to learn.

• Ability to work effectively with different teams.

Preferred Candidate

• Fresher or candidate with previous telecalling/customer-support experience.

• Candidates with sales, customer service, reception, or coordination experience may also apply.

• Good communication and customer-handling skills will be given importance.

What We Offer

• Fixed salary of ₹18,000 per month

• No mandatory sales target

• No mandatory calling target

• Professional working environment

• Opportunity to learn customer service and business operations

• Growth opportunities based on performance and responsibility

Important Note

This position is not a target-based sales job. The Telecaller will primarily be responsible for customer communication, answering inquiries, understanding requirements, follow-ups, appointment coordination, and supporting the service team.

Salary: ₹18,000/month

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.