Telecaller Outbound

Telecaller – US Tax Process

Location: [Jayanagar 4th Block, Bangalore]
Shift: Night shift- 9.30 PM to 6.30 AM
Experience: Fresher/Experienced (International process preferred)

Job Summary

We are seeking motivated and customer-focused Telecallers to support our US Tax Return (1040) preparation process. The role involves making outbound calls, handling inbound queries, gathering required tax documentation, explaining basic tax requirements, and coordinating with the internal tax preparation team. Candidates must have excellent communication skills and a willingness to work during US shift hours.

Key Responsibilities

• Make outbound calls to US clients for tax document follow-up and information collection.

• Explain required documents for filing Form 1040.

• Handle inbound queries and schedule appointments with CPAs.

• Maintain CRM records, update call logs, and track client status.

• Follow up to ensure timely submission of documents and signatures.

• Escalate complex issues to supervisors when needed.

• Maintain confidentiality and adhere to US tax data privacy standards.

Skills & Qualifications

• Excellent English communication (neutral/US accent preferred).

• Experience in international BPO/US process is a plus.

• Basic understanding of US Tax (1040) is an advantage—training provided.

• Strong customer service, listening, and problem-solving skills.

• Proficient in MS Office and CRM tools.

• Comfortable working in US shift timings.

Soft Skills

• Professional phone etiquette

• Active listening & empathy

• Attention to detail

• Ability to build rapport with clients

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Telecaller Outbound job

1. What is the eligibility criteria to apply for this Telecaller Outbound job?
   Ans: The candidate should be Graduate and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Telecaller Outbound job?
   Ans: This Telecaller Outbound job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller Outbound job?
   Ans: No, there is no fee applicable for applying this Telecaller Outbound job and during the employment with the company, i.e., Claat Corporate Advisors Llp.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller Outbound role?
   Ans: There is an immediate opening of 10 Telecaller Outbound at Claat Corporate Advisors Llp
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller Outbound job?
   Ans: This Telecaller Outbound job has Night Shift.