Outbound Calls: Dialing cold or warm leads to pitch products, services, or set up sales meetings.
Inbound Calls: Answering incoming customer questions and fixing service issues.
Data Logging: Typing notes and updating customer details in the computer database or CRM system.
Target Focus: Reaching goals for total calls made, time on the phone, or sales closed.
Required Skills
Good Speech: Clear voice and polite speaking tone in required languages.
Active Listening: Hearing out customer needs or complaints carefully.
Patience: Staying calm and professional when facing angry callers or rejection.
Basic Tech: Knowing how to use computers, MS Office, and CRM tools.