Telecaller

A Telecaller job involves making and receiving phone calls to engage with customers, promote products or services, and build relationships. They are the voice of the company, responsible for lead generation, sales, and customer support over the phone.

Here's a more detailed look at the key aspects of a Telecaller role:

Responsibilities:

Outbound Calls:

Initiating calls to potential and existing customers to introduce products or services, explain their benefits, and generate interest.

Inbound Calls:

Handling incoming calls from customers, addressing their inquiries, resolving issues, and providing support.

Lead Generation:

Identifying and qualifying potential customers through effective communication and questioning.

Sales:

Driving sales by persuading customers to purchase products or services, handling objections, and closing deals.

Customer Relationship Management:

Building rapport with customers, understanding their needs, and maintaining positive relationships.

Data Management:

Accurately recording and updating customer information, call details, and sales data in the company's CRM system.

Reporting:

Submitting daily/weekly progress reports, call records, and other relevant data to the supervisor.

Target Achievement:

Meeting or exceeding daily/weekly/monthly sales or lead generation targets.

Product Knowledge:

Staying updated on product information, features, benefits, and pricing.

Market Research:

Gaining insights into customer needs and market trends.

Collaboration:

Working closely with the sales and marketing teams to align strategies and improve customer experience.

Compliance:

Adhering to company policies, telecalling scripts, and industry regulations.

Skills & Qualities:

Excellent Communication Skills: Clear, concise, and persuasive verbal communication is essential.

Active Listening: The ability to listen attentively to customers, understand their needs, and respond appropriately.

Strong Interpersonal Skills: Building rapport, creating a positive customer experience, and handling objections effectively.

Sales Skills: Persuading customers, handling objections, and closing deals.

Problem-Solving Skills: Identifying and resolving customer issues in a timely and effective manner.

Organization and Time Management: Managing multiple tasks, prioritizing calls, and meeting deadlines.

Resilience and Positive Attitude: Handling rejection and maintaining a positive attitude, especially when dealing with challenging customers.

Computer Literacy: Proficiency in using Computers Knowledge: Familiarity with the company's services and the ability to explain them effectively.

Adaptability: Adjusting to changing situations, scripts, and customer needs.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹15000 per month that depends on your interview. It's a Full Time job in Indore.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., WORLD BOOK OF STAR RECORDS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 2 Telecaller at WORLD BOOK OF STAR RECORDS
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.