A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
7,000 - 90,000 /month*
Wise Consultancy
Nirman Vihar, Delhi
₹10,000 incentives included
0 - 6+ years Experience in Customer Support / TeleCaller
Full Time
We are looking for a results-driven Collection Executive / Telecaller to join our banking team. In this role, you will be responsible for contacting customers with overdue accounts, recovering outstanding payments, and managing loan/credit card delinquency. You will serve as the primary link between the bank and customers to negotiate repayment plans while maintaining a professional and empathetic approach.
Core Responsibilities
Customer Outreach: Make daily outbound calls to customers regarding overdue credit cards, personal loans, vehicle loans, or other banking products.
Payment Negotiation: Negotiate payment timelines and settlement options with delinquent customers while adhering to bank policies.
Account Tracking: Monitor assigned accounts daily to track payment promises and follow up systematically.
Data Management: Update the banking internal CRM/system with accurate call logs, customer responses, and updated contact information.
Compliance Adherence: Strictly follow RBI guidelines (or local banking regulatory norms) and fair practice codes regarding debt collection.
Query Resolution: Resolve basic customer queries regarding interest rates, late fees, or statement discrepancies to facilitate smoother payments.
High Demand
