Telecaller

Key Responsibilities:

• Oversee day-to-day operational activities across service lines including teleconsultation, diagnostics, wellness programs, and health check-ups.

• Lead and manage a team of operations executives and coordinators; ensure clear role allocation, performance tracking, and ongoing skill development.

• Foster a collaborative and accountable team environment focused on achieving daily, weekly, and monthly operational goals.

• Develop and enforce SOPs, workflows, and service standards to enhance operational effectiveness.

• Collaborate with Sales, Product, Tech, HR, and Customer Success teams to ensure smooth coordination and project execution.

• Handle client interactions, drive high satisfaction levels, and resolve any escalations promptly with immediate, effective results.

• Maintain vendor and partner relations; ensure timely delivery of services through structured coordination.

• Use dashboards and reports to track service metrics, customer feedback, escalations, and cost controls.

• Recommend and implement continuous improvement initiatives for quality, turnaround time, and efficiency.

• Ensure all operations comply with healthcare regulatory standards and company policies.

Qualifications & Skills:

• Graduate/Postgraduate in Business, Operations, or Healthcare Management.

• Strong people management skills with experience in leading mid-sized teams.

• Proven ability to handle escalations and maintain client satisfaction under pressure.

• Excellent communication, problem-solving, and organizational skills.

• Proficiency in data analysis, reporting tools, and CRM platforms is a plus.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., WELLEAZY HEALTHTECH SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 2 Telecaller at WELLEAZY HEALTHTECH SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.