Manage incoming and outgoing customer calls professionally and efficiently.
Respond to customer inquiries, complaints, and concerns with a positive, problem-solving approach.
Provide accurate and relevant information about healthcare services and related queries.
Resolve customer issues promptly and ensure a positive customer experience.
Maintain accurate records of customer interactions and follow-ups.
Escalate complex issues to the appropriate department when required.
Coordinate with team members to ensure timely resolution of customer concerns.
Meet key performance metrics, including call handling time, customer satisfaction, and resolution rates.