Telecaller

Job Description – Telecaller

Position Details

Role: Telecaller

Industry: Banking

Department: Collections

Location: Noida

Process Type: DRA / Non-DRA

Qualification: Intermediate (10+2) & Above

Experience: Fresher / Experienced Both Can Apply

Salary Range: ₹12,000 – ₹20,000 per month (As per experience and process)

Roles & Responsibilities

• Make outbound calls to customers regarding pending payments, EMI reminders, and collection follow-ups.

• Handle customer queries professionally and provide suitable resolutions.

• Maintain proper call records and update customer interactions in the CRM system.

• Follow up with customers to ensure timely payment and commitment tracking.

• Achieve daily and monthly collection targets assigned by the management.

• Build and maintain positive relationships with customers through effective communication.

• Escalate unresolved issues to the concerned department when required.

• Ensure compliance with company policies, collection guidelines, and legal regulations.

• Maintain professionalism and customer satisfaction during all interactions.

Mandatory Skills

• Excellent verbal communication skills in Hindi and basic English.

• Good convincing and negotiation skills.

• Basic computer knowledge and typing skills.

• Ability to handle pressure and achieve targets.

• Good listening and problem-solving abilities.

• Comfortable working in a fast-paced environment.

Preferred Skills

• Prior experience in telecalling, collections, customer service, or sales.

• Knowledge of banking or collection processes.

• Ability to manage difficult customer conversations professionally.

• Experience using CRM or calling software.

Eligibility Criteria

• Qualification: Intermediate (10+2) / Graduate

• Fresher and experienced candidates can apply.

• Candidates with customer service or collection experience will be preferred for higher salary brackets.

Salary & Benefits

• Salary: ₹12,000 – ₹20,000 per month

• Performance-based incentives

• Growth opportunities in the banking collection process

• Professional work environment

• Immediate joining opportunity

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.