Telecaller

Role Description:

The Telecaller – Loan Harassment Support Executive is responsible for handling inbound and outbound calls related to unlawful recovery practices by banks, NBFCs, digital lending apps, and private financiers. The role focuses on client interaction, case intake, and preliminary assessment of harassment complaints.

The executive will communicate with affected individuals, understand the nature of harassment (threats, abusive calls, privacy violations, defamation, etc.), and guide them on available legal remedies. They will also coordinate with the legal team to ensure proper documentation and case progression.

Key responsibilities include:

• Making and receiving calls regarding loan harassment complaints

• Explaining legal rights and available remedies to clients

• Collecting complete case details (loan source, harassment type, evidence, timelines)

• Maintaining call records, client databases, and follow-ups

• Coordinating with legal executives/advocates for case handling

• Handling sensitive conversations with professionalism and confidentiality

• Assisting in client onboarding and documentation process

• Following up for payments, documents, and case updates

• Ensuring compliance with ethical communication standards

Key Skills Required:

• Strong communication and persuasion skills

• Basic understanding of banking/recovery practices

• Ability to handle distressed or frustrated clients

• Good listening and problem-solving ability

• Fluency in English + Telugu/Hindi (preferred)

• Basic computer knowledge (CRM, Excel, call logs)

Qualifications:

• Minimum: Intermediate (12th Pass)

• Preferred: Any Graduation (B.Com, BBA, BA, LLB – advantage)

• Freshers can apply; experience in telecalling/customer support is a plus

Experience (Preferred):

• 0–2 years in telecalling / customer support / collections / legal process

• Experience in loan recovery, banking, or legal services is an added advantage

Work Environment:

• Office-based role (Work from Office)

• Target-oriented with performance tracking

• Training will be provided on legal aspects and call handling

Salary Range (Optional to include):

• ₹10,000 – ₹20,000/month (based on experience) + incentives

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.