outbound Calls – Call potential customers to pitch products/services or generate leads.
Inbound Calls – Answer queries from customers regarding products, services, or support.
Follow-ups – Follow up on previous interactions, especially for sales or customer satisfaction.
Data Entry – Maintain records of calls, customer responses, and outcomes in CRM or spreadsheets.
Sales Support – Schedule appointments or pass qualified leads to the sales team.
Handle Complaints – Assist customers in resolving product or service issues.
Achieve Targets – Meet daily, weekly, or monthly call and conversion targets.