Telecaller

Here is a complete, ready-to-use Telecaller Job Description tailored for recruitment listings:

Job Title: Telecaller / Customer Support Executive

Job Overview

We are looking for a enthusiastic and results-driven Telecaller to join our customer experience team. In this role, you will be responsible for handling incoming and outgoing customer calls, answering queries, addressing concerns, and maintaining high standards of customer satisfaction.

Key Responsibilities

• Call Handling: Manage inbound and outbound calls professionally to communicate with clients and prospects.

• Customer Support: Respond promptly to customer inquiries, complaints, and requests with an empathetic and problem-solving mindset.

• Information Provision: Provide clear, accurate, and relevant information regarding company products, services, and policies.

• Issue Resolution: Identify customer needs, resolve issues efficiently, and escalate complex concerns to supervisors or appropriate departments when needed.

• Record Keeping: Log all customer interactions, track follow-ups, and update customer profiles in the CRM database.

• Performance Targets: Meet daily/monthly key performance indicators (KPIs), including average handle time, resolution rates, and customer satisfaction metrics.

Requirements & Qualifications

• Education: Higher Secondary (10+2) or Graduate degree in any field.

• Experience: 0 to 2 years of experience in telecalling, call center, customer service, or inside sales (freshers with strong communication skills are welcome).

• Communication Skills: Excellent verbal communication and active listening skills in English and regional languages.

• Technical Skills: Basic knowledge of computer systems, MS Office, and CRM tools.

• Soft Skills: Patient, polite demeanor, strong problem-solving ability, and resilience under pressure.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.