Telecaller

Job Description:

Responsibilities

1. Customer Outreach: Make outbound calls to customers with outstanding payments to discuss repayment options.

2. Negotiation: Negotiate payment plans and arrangements with customers, taking their financial situation into account while adhering to bank policies and regulations.

3. Record Keeping: Maintain accurate and detailed records of all customer interactions, agreements, and payment statuses in the collections system.

4. Collections Targets: Meet or exceed monthly collection targets and contribute to team goals.

5. Customer Assistance: Provide professional and empathetic support to customers regarding their payment-related questions and concerns.

6. Compliance: Adhere strictly to legal and regulatory guidelines for debt collection practices.

7. Reporting: Provide regular updates on collection activities and performance to supervisors.

Escalation: Escalate complex cases or accounts requiring special attention to senior staff or the legal team.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be All Education levels and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹13000 - ₹22000 per month + Incentives that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., Techbrave.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 20 Telecaller at Techbrave
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.